Business Account Onboarding Package

1.Welcome to OCSAPP

OCSAPP gives Quebec businesses direct access to a network of verified suppliers, a procurement portal and local delivery through the ODA network. Use Procurement, Distribution, or both, on the same account.

2.Your journey in 3 steps

1. Register your business. During beta, use the personal link in your invitation email, with the email address the invitation was sent to. Enter your legal name, NEQ, registered address and delivery address. Your account is activated 1-2 business days after NEQ verification.

2. Request or automate. Submit a one-time procurement request, or set up a recurring route with your suppliers and delivery schedule.

3. Track and receive. Track your shipment's status, receive your documents (purchase order, bill of lading, invoice) and pay online.

3.What to have ready

4.What it costs

The distribution fees shown are the West Island base rate. A fixed zone delivery fee applies: $19 West Island, $21 Laval, $24 Greater Montreal. Payment processing (2.9% + $0.30) is shown separately.

Possible surcharges, calculated automatically and shown before you confirm (West Island / Laval / Greater Montreal):

5.Payment and net-30 terms

Pay by card, PayPal or EFT. Net-30 terms are not available right at activation:

• Qualification period: your first 3 completed orders and your first 30 days of activity (both required) are paid by card, PayPal or EFT.
• Credit check: through Equifax Canada or Dun & Bradstreet Canada, with your authorization.
• Credit limits: $2,500 (Procurement-only or Starter), $10,000 (Pro), negotiated (Enterprise).
• Card on file: a valid card must always be on file, as a backstop if an invoice is unpaid 5 business days past due.
• Large orders: a deposit of up to 50% may be required for an order over 50% of your limit.
• Keeping them: terms may be suspended after 15 days past due, two or more late payments in 12 months, or a material drop in credit standing.

6.Insurance (Distribution only)

Product liability coverage is also required if you distribute food, produce or consumable goods.

7.Your business portal

• Requests: multi-supplier procurement requests; OCSAPP confirms pricing before shipment.
• Shipments: status tracking at every step, with proof of delivery. The live GPS map is coming.
• Recurring routes: replenishment or distribution schedules, to pause or adjust at any time.
• Invoices, payments and payables: purchase orders, bills of lading and invoices for every transaction.
• Claims, messages and documents: report an issue, message the team and manage your business documents.

8.Claims

Report a shortage, damage, defect or fulfillment error within 48 hours of delivery, from your portal or at support@ocsapp.ca, with photos and your purchase order number (Returns & Refund Policy, Track B).

The cause is determined using photos taken at the supplier and at delivery, and the claim is resolved accordingly: replacement, credit or refund.

9.Founding Partner Program

Reserved for the first 5 approved business accounts, automatically on approval, as long as the cohort isn't full:

• Distribution Starter rate locked for 6 months: 5%, $0 monthly fee (normally $49/month)
• A dedicated account manager from day one, normally reserved for higher tiers
• Recurring delivery routes included during your 6 Founding months, a feature normally reserved for the Pro tier
• No Procurement fee on your first $10,000 of volume, applied automatically to your requests

10.Frequently asked questions

Is there a minimum order?
Not at the platform level. Minimum quantities are set by each supplier and shown in their catalog.

Can I use only Procurement?
Yes. Procurement is free (1% fee) and needs no insurance. Distribution is a separate service, for your own products.

How are disputes resolved?
First through good-faith negotiation. If unresolved within 30 days, a dispute may be submitted to the courts of the judicial district of Montréal. No mandatory arbitration.

11.Contact us